Privacy Policy

1. Introduction

At Vaaiz Enterprises, we value your trust and respect your privacy. This Privacy Policy details how we collect, use, store, and protect your personal information when you visit our website (vaaiz.com / vaaiz.in) or purchase our premium cleaning solutions.

2. Information We Collect

• Personal Identification Data: Name, email address, mobile number, and billing/shipping addresses provided during account creation or checkout.
• Transaction Data: Details of orders, wallet balances, V-Coins ledger, and payment status. (We do not store your credit card or UPI PIN details. All payments are securely processed by Razorpay).
• Automated & Tracking Data: IP address, browser type, session IDs, and the pages you visit on our site to ensure security and improve your shopping experience.

3. How We Use Your Information

We use the collected data strictly for business and service fulfillment purposes:

• To process and deliver your orders accurately.
• To calculate shipping zones and handle logistics via our courier partners (e.g., Shiprocket).
• To send transactional emails (order confirmations, shipping updates, cancellations).
• To maintain your digital wallet and V-Coins rewards ledger.
• To monitor live website traffic to prevent fraud and maintain server stability.

4. Third-Party Sharing

Your data is only shared with essential service providers necessary to complete your order:

• Payment Gateways (Razorpay): For secure transaction processing and refunds.
• Logistics Partners (Shiprocket): Your name, address, and phone number are shared to generate Airway Bills (AWB) and securely deliver your packages.

5. Data Security & Your Rights

We implement robust server-side security measures, including SSL encryption, secure password hashing (SHA-256), and custom middleware tracking protection, to safeguard your personal information against unauthorized access.

You have the right to access, update, or correct your personal information at any time through your Customer Profile dashboard. If you wish to delete your account or have concerns about your data, please contact our support team.